For health and sanitation reasons, all sales are final once checkout is completed. We do not accept returns for change of mind or taste preference.
Email support@thelittlebeekeeper.com within 12 hours of placing an order if you need to cancel or edit it. After the order ships, we cannot make changes.
We may modify the shipping carrier or service to an equivalent option if the address is invalid, the destination is undeliverable, a P.O. Box was entered, or the paid method does not cover actual shipping costs. We may cancel any order at our discretion and issue a refund if shipment is not possible.
We want to help quickly while meeting carrier requirements. Please follow these steps.
Email support@thelittlebeekeeper.com within 48 hours of delivery. Use the subject line: Damaged in Transit, Order #. Include your order number and a short description of the damage and how many units are affected.
Do not discard the box, packing materials, or product. Carriers may request inspection. Discarding items before we advise you can void the claim.
Attach the seven photos below. These are required for us to file a damage claim with the carrier.
A photo showing the damaged item and how it was packaged inside the box
A clear photo of the damaged item itself
A photo of the packaging material used
A close-up photo of the shipping label with tracking number
A close-up photo of the box manufacturer’s certificate, the round stamp printed on the outside of the box
A photo showing the top and two sides of the parcel
A photo showing the bottom and the opposite two sides of the parcel
We may request additional photos or information if the carrier asks for it.
Once we receive the required photos and the carrier accepts the claim, we will do one of the following.
Send a free replacement of the damaged items, subject to availability
Issue a refund to your original payment method for the damaged items
If the entire shipment is damaged and the claim is accepted, we will refund product and shipping
If only part of the order is damaged, we will replace or refund the damaged portion. If an item is out of stock, we will refund that item.
Damage reported after the 48-hour window
Items discarded before photos are provided or before we advise you to discard
Damage after delivery due to improper storage or handling
Packages addressed incorrectly by the customer, refused, or unclaimed
Natural variations such as crystallization of raw honey
If tracking shows Delivered and you cannot locate the package, check with household members, neighbors, and your local carrier. Contact us within 48 hours of the Delivered scan so we can guide you on next steps with the carrier.
support@thelittlebeekeeper.com
Please include your order number in the subject line for faster service.
We may update this policy at any time to reflect carrier requirements and best practices.
